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Managed Services and Auto-Tech Constant Vigilance

Managed Services -... "is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations."[1] The services we are addressing here of course are IT / computer services for small to mid sized businesses.

Managed Services for business IT systems may not include "transferring.. management responsibility", but it is certainly a strategic step and can certainly lead to improved IT services, more effective IT services and more efficient IT services!

What is meant by the term "managed services" in regards to IT services? As with most new business process approaches, it can mean many different things, but it has some common characteristics. these include: a focus on increased use of remote, "virtual" services and 24*7 monitoring and alerts for your IT systems. In some cases, managed services is defined to include offsite location and operation of all of your IT systems. For some practitioners, managed services has become almost a holy grail - you must have up to date, state of the art hardware and systems to "qualify" for their managed services!

At EBS, we believe that managed services can help us control your IT costs and increase security and reliability of your systems. Our managed services approach is flexible and geared to the needs of our clients. At it core, EBS managed services includes Auto-Tech Constant Vigilance.

Auto-Tech installs on your system and send updates on all servers, services, desktops and network devices back to our central console at EBS, Hundreds of system data points are monitored and alerts can be provided for any events, such as server downtime, storage issues, services down and a myriad of other system issues.

A large number of reports are available through Auto-Tech covering all aspects your IT systems, from a system health summary to a comprehensive report on a desktop or server that is not acting right. Patch management is also provided by Auto-Tech.

Auto-Tech will also monitor your web sites including your external and internal Intranet sites providing response time and other pertinent data on the sites including notice if the site is down.

EBS offers traditional break fix and onsite scheduled maintenance to our clients. However, we believe that a sensible managed services offering, based on Auto-Tech will help us offer better services to our clients.

To review your IT services and see how managed services might help improve service and help control your costs, contact us via Email or give us a call at 713-522-3480

EBS - Celebrating our 10th year of serving the IT needs of the Houston area!

HELP:For help with Managed Services IT Services, Office applications, Business Continuity Planning, Disaster Recovery planning, Storage and Backup, Security Issues or General IT support give us a call or email EBS and we will be glad to be of assistance:  713.522.3480

Sources:
[1] Wikipedia, definition by Dr. Gerard Macioce, http://en.wikipedia.org/wiki/Managed_services
[2]Microsoft@ http://www.microsoft.com/protect/yourself/email/imsafety.mspx
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For professional, cost effective help with your computer and network issues - Windows, Exchange, VPN, security, email, backup and Auto-Tech services - for all of your systems needs; please give us a call.

3311 Richmond Ave. Suite 317
Houston TX 77098
Toll Free: 800.524.9095
Tel: 713.522.3480
Fax: 713.524.0871
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